POTENTIAL APPLICANT QUESTIONS

Does Verandah Properties, LLC Participate in Section 8?

We do not accept Section 8. Our company is not registered and is not interested in doing so at this time. Thank you.

Why isn't the property I want on the website?

I understand that you cannot find the property you are interested in on our website. We update our website in real time; if the specific home is no longer on our website that means it is no longer available. Please look through the list of available homes and choose another property that will work for you.

I want to speak to someone on the phone. How can I?

We understand that your preference is to speak to someone on the phone. Due to the high number of people looking for homes in this area, we are not available by phone prior to people beginning the application process. Our website is set up to answer any questions that you may have. Please take a moment and use our AI Generated FAQ's which is very robust and will allow you to help yourself quickly!

Will you hold a home for me?

The home says it is available now but you need it further into the future, and you want to know if we will hold it for you. We will hold the property for 2 weeks from your application date if the availability date is "Now" or for 2 weeks from a posted availability date. Please refer to the timing of the application process on the Resident Selection Criteria. If you have found the perfect home and the availability date doesn't line up with your current needs, it is possible that you will have to pay rent in two places in order to secure the home. Alternatively, you will need to find a home whose availability date better aligns with your desired move-in date. Thank you.

Why don't you rent out your properties short term?

Because the Orlando area is a large vacation destination, there definitely are short-term, furnished homes, but there are different laws and requirements set up for those (which we are not set up for), so you will have to find a company specifically set up to work with them.

I'd like to apply, but I want to make sure some cosmetic items are done prior to my move in?

We do not present any offers to our owner/clients without a bonafide application being completed to show genuine interest in the property in question. You will need to visit our Homes for Rent page and scroll to the property you want to apply for click on Apply Now (in the bottom right hand corner of the property listing) and move through the process. Prior to completing your Application, there will be a question asking if you are requiring any changes to the property before renting it; there you will need to make your official request. There is an application fee, however if the owner does NOT approve the requested modifications, the application fee will be REFUNDED.

How does Verandah Properties decide when to approve an application? Will my application be approved?

There is no way to accurately predict if we will be able to approve an application. The application process is complex and takes into account three major factors. Credit report; employment and residence history. The only way we can tell you if we are able to approve your application is for you to apply for the property you're interested in renting and allow us to process it. The Resident Selection Criteria is meant to give you an idea of what it is we're reviewing when we receive an application. This is why you must review it prior to viewing a home for rent. You and only you can determine whether you want to take the chance on applying for one of our homes for rent.

Does the HOA or Condo have an application process?

In some cases, the home owner association (HOA) or condo require tenants to be approved based on a set of criteria which can be different from those required by Verandah Properties. In this case, prospective tenants will need to apply with the HOA or condo in addition to applying with Verandah Properties. In some cases, the application procedure is as easy as supplying your contact information and vehicle registration. Other times, the HOA or condo application process is much more thorough. We have no control over their process and will do our best to help you prepare and get through the process as painlessly as possible! Here are a few things to keep in mind: The community application process can take up to 30 days, depending on their set-up. Understand that you will not be able to move in until we receive their approval. The lease is written so that it will be void if HOA/Condo approval is not received.

Why Does My Adult Child have to Apply with Me When I'll be Paying the Rent?

All persons 18 and over must be a party to the lease, therefore all parties 18 and over are all jointly and severally responsible for the rent payments and for specific performance of the lease covenants. This means that all persons 18 and over must apply to establish their credentials, and potential application approval.

How do I make an offer on a rental property for less than the asking price?

We do not present any offers to our owner/clients without a bonafide application being completed to show genuine interest in the property in question, so in order for us to present the offer, an application must be completed.

Why isn't my credit card working to pay my application fee?

We have no way to know why your credit card is not working. Please contact your bank or financial institution. In the meantime, please try using a different credit or debit card.

What are your lease terms?

All properties are leased unfurnished for a 12 month term

Do you allow smoking at any of your properties?

No; all properties do not allow smoking inside of the premises.

What are your policies on pets?

All properties are individually owned and each one may have slightly different policies, for example how large of a pet or how many are allowed per property, so visit the page where the rental that you’re interested in is listed and read the description to get more specific information.

How much is the security deposit to rent one of your properties?

The security deposit is always $100 less than the monthly rental amount. For example if the rent is $2,400 per month, the security deposit is $2,300 for well qualified tenants.

How much is a pet deposit?

The pet deposit is $100 and is fully refundable.

Are there any income or credit requirements that I should be aware of?

Yes; Our application criteria is published on our website within our Resident Selection Criteria document.

Is the security deposit fully refundable?

Yes; the security deposit is fully refundable when you vacate the property and leave it in good rental condition, minus normal wear and tear.

What is the monthly rent for the property I’m interested in, and are there any additional fees or utilities not included in the rent?

You can find the rental amount and additional fees if applicable, to include whether there are any utilities included with the rent within the marketing section of the property you’re interested in. Simply navigate to the listing on our site and review the details.

When is the property I’m interested in available for rent?

Simply navigate to the listing on our site and review the details which will tell you when the property is available to rent.

I see a property I’m interested in, however I cannot seem to make an appointment to view it, what should I do next?

Simply email clientservices@verandahproperties.com with your inquiry and they can help assist you with the next steps for viewing the property.

CURRENT APPLICANT QUESTIONS

When will my charge show up on my credit card?

Many tenants use credit cards to pay their application fee or rent or other items on their account. The amount of time it takes for the charge to hit your statement can vary depending on the bank or institution. It is important to remember that you have made the charge so there are enough funds in the bank when the charge finally hits the account. This is especially so if you are using a debit card. If there are not enough funds when the charge hits the account, it will appear and be charged as an NSF or insufficient funds on your account. Note that sometimes the institution might hold funds, which might look like there is a double charge on your account. This will clear off in a day or two.

I have applied for a property online, now what?

We are immediately notified through our computer system when a new application is received, so if it is during business hours we are probably already working on it! Please make sure that everyone who is 18 years or older has also put in a separate application - this is where we frequently see delays in the process. Once we have all applications, we will run your credit and background checks. We will then be in contact via email to let you know what, if anything, we need to complete your application file. Be sure to check your email! If you submitted your application after business hours, when we reopen, we’ll start working on your application immediately and will reach out to you with any questions or requests.

I don't want to use electronic signing to sign my documents, what do I do?

E-signing is how our company signs documents efficiently and effectively. E-signature is legal and binding. Your documents will be sent to you via our e-signing platform and they will be received in your email in-box. Once received, if you prefer, you can print your documents out from there and sign them manually and scan and email them back to us at info@verandahproperties.com If this is your choice, please be sure to get an email confirmation from us that your signed documents were received by us in total and that they were legible.

Where and When Do I Pay My Security and Pet Deposits?

Please review your Application Approval Letter which will give you all of the details on when and where to pay your security deposit. Your approval letter has the date that you need to pay your deposit, so it is important that you get your information from it.

Why does Verandah Properties charge an Admin Fee?

Simple; it is an administrative fee to help offset the manpower it takes to process all aspects of an application. It is company policy and applies to all of our properties. It is disclosed in two places. One is in our published Resident Selection Criteria as well as in the Terms of our Application, so it has been disclosed properly, prior to and during the application process.

Why was my application declined?

Unfortunately we cannot divulge or discuss any further information than what was written on your Application Denial Letter; please refer to it for the reason your application was denied. Our operations department makes the final decision after a careful review of all information provided. If a co-signer or additional deposit was a possibility, it would have been offered. If the decision is based on derogatory credit, you should obtain a copy of your credit report so you can review it.

Why is there an Admin fee on my Application Approval Letter?

As per company policy we charge every approved applicant an administrative fee as part of renting a property from Verandah Properties; this is disclosed on our Resident Selection Criteria, which you agreed to in order to view the property. It is also disclosed as a condition of your application which you agreed to when you submitted your application for approval.

I didn’t get approved, and you approved another application, can I get a refund for my application fee?

Application Fees are not refundable once paid. In several places in the application process, we let you know that once paid, fees are not refundable. The first place you would see it is on the Resident Selection Criteria. When you apply, you are confirming that you have read through all points of this information. The next place you would see it is on our Terms of Application Agreement, when you are filling out your on-line application: APPLICATION/PROCESSING/ADMIN FEES ARE NON-REFUNDABLE. Applicant understands that Verandah Properties, LLC can and will accept multiple applications on the above stated rental property and that Verandah Properties, LLC (acting as Agent for the Owner and in conjunction with the Owner) will select the best qualified tenant.

Can you provide details about a property's amenities, such as laundry facilities, parking, or access to common areas?

Yes; all of the amenities can be found in the marketing section of the property you’re interested in. Simply navigate to the listing on our site and review the details.

Do I need to submit a picture of my pet with the application?

Yes, you will be prompted to provide a picture of your pet during the application process.

Do I have to link my bank account to move forward with the application process?

No; you don’t have to although it is recommended. You have a second choice to provide additional proof of income on your own without linking your bank account. Doing so may slow the approval process, as it may require additional supporting documentation being requested.

NEW TENANT QUESTIONS:

Why doesn't anyone do a move-in inspection with me?

Our company is set up for efficiency. We manage a very large portfolio of properties and therefore we complete each move in inspection as a company through our inspection department. Each inspection is done thoroughly through an unbiased third party company. It's a complete walk through with thorough documentation via date stamped photos of the entire condition of the property; inside and out. This serves as proof of the condition of the property when it is turned over to a new resident. You will receive a copy of your move in inspection as well as your move out inspection for full transparency.

Why Aren't All of the Utilities On at the Time of My Move In?

As per your lease, you are responsible for all utilities at the property therefore it is your obligation to turn them on in your name prior to or on the day of the start of your lease.

How do I prepare for my upcoming move-in date?

Please review your Application Approval Letter which will give you all of the details on when and where to pay your security deposit, as well as many other very important items. You signed the Application Approval letter through our e-signing platform and you received a copy of the signed letter in your email when you were first approved for this property. The Application Approval letter will remind you of things like: When and where to obtain your keys, how much to pay, and If any work will be done prior to your move-in date Remember to turn your utilities on in your name effective on your move-in date. If you need a mailbox key, please take a copy of your lease to the post office for your zip code and request it. We do not schedule a move-in inspection with the new tenant. We do a thorough walk-through for our records, in which we record the condition of the home prior to your move-in. Once you get your keys, you can and should take notes regarding the condition of the property. We also suggest taking photos for your own records. If you have notes you want to relay to us for your file, please send them to us right away. You will also receive a copy of the move in and move out inspections for your records and for full transparency.

The best contact email for tenants with questions or concerns that is always monitored is clientservices@verandahproperties.com

How do I pay my rent?

You were sent a link to set up your tenant portal when you were approved, and paid your move in fees, you will use this portal to pay your rent.

How do I request maintenance?

You were sent a link to set up your tenant portal when you were approved, and paid your move in fees, you will use this portal to pay your rent.

I just moved in and found some problems with the property that I’d like to report because I don’t want to be responsible at move out. What should I do?

Email your concerns to clientservices@verandahproperties.com

When is rent due and when is it considered late?

Rent is always due on the 1st day of each month, after you’ve moved in, and it is late if not paid by the 3rd day of the month.

Can you provide information on utility providers and the process for transferring or setting up accounts?

Please send a request to clientservices@verandahproperties.com so we can respond with the most accurate information.

How can I contact the property management company in case of emergencies or urgent maintenance issues?

Call 407-855-0331 at any time and you will be prompted on how to report the issue so it can be addressed as quickly as possible.

Can I sublease the property?

No, your lease does not allow you to sublease, it is a violation of the lease contract.

Can I use the property to Air B&B it?

No, that is a violation of the lease and is not acceptable or allowable under any circumstances.

CURRENT OR FORMER TENANT QUESTIONS:

Why did I receive a violation?

If you have an ongoing violation with the HOA or the community in which you live, there can be fees which will be assessed to your rent account. Verandah Properties will provide adequate notice via email for you to address any concerns before it gets to this point. If you receive a violation notice from us, please act on it immediately and let us know when it is addressed. You will be assessed a fee if we receive notice from the HOA that your property has a violation that you are responsible for. Sending photos of the corrected issue is very helpful. If there is no response from the tenant, additionally we will deliver a notice to your door and you will receive a fee plus the delivery charge, which is outlined in your lease. The reason is that the HOA (Home Owner Associations) do not give the Owners much time to address the issue and we need the tenants to take these violations very seriously. If you have any questions or concerns, please contact ClientServices@VerandahProperties.com

A hurricane is coming, should I board up the windows?

That is a great question and one we get frequently. Some (very few) of the rental properties we manage have hurricane shutters on them. Hurricane shutters are large metal "curtains" permanently installed on the outside of each window. If you have those, it will be obvious. You can practice opening and closing one so you understand how they work. Close hurricane shutters ONLY if they exist on the property AND are provided by the landlord. These would only be used in a true hurricane (not a tropical storm). We do not recommend boarding windows, not only because we are far enough inland that it really is not necessary, but more importantly because it blocks the way for people to get out of the property in an emergency.

As a Tenant, How Do I Pay My Monthly Rent?

All rents are paid online. Simply log on to your Tenant Portal to set up payments. The system will walk you through the set-up process.

Can I paint my rental home?

Any modifications to the house have to be submitted in writing and approved by the Owner. Be sure to be very specific regarding what you are going to paint, what color you are going to paint it and who will do the work. This information will be presented to the Owner when we seek approval. In some cases, paint colors also have to be approved through the HOA (Home Owner's Association) or condo association. Obviously, all Owners want paint jobs to be done in a professional manner while taking care to keep paint off of the floor and other non-painted parts of the home. Send your request to ClientServices@VerandahProperties.com

Can I get a satellite dish?

Any modifications to the house have to be submitted in writing and approved by the Owner. In the case of a satellite dish, you will need to get specifics from the satellite dish company regarding where the dish would be installed and other specifics of the installation. This written information will be presented to the Owner when we seek approval. In many cases, dishes also have to be approved through the HOA (Home Owner's Association) or condo association. Most owners will not allow dishes to be installed on the roof, so keep that in mind as you are speaking to the installation company. It is good to supply installation options. Send your request to ClientServices@VerandahProperties.com

Why did I receive a 7-Day Notice?

Unfortunately we must post a 7 Day Notice when there is a violation which is not remedied within the time frame allotted. The Florida statute 83.56 section 2 details the process. We went an extra step and you were given time to take care of this before the legal notification was sent. You chose to disregard the friendly warning. Please read the notice thoroughly to fully understand its importance. Please comply immediately so that we can notify the Owner, notify the HOA/City/County as necessary, and close the case. Thank you.

Why did I receive a 3-Day Notice?

Unfortunately we must post a 3 Day Notice when rent is not received as per our Management Contract with the owner of the property; all residents receive a 3 Day Notice when rent is not received by the 6th of the month. Please note that, per your lease (see section 4), the delivery charge for this notice will be posted to your account. It is always best to communicate and to let us know when you will be making payment.

I received an Late Fee for my late payment, can this be waived?

We do provide a one time courtesy to all residents, so if you have never paid late before, then request your one time waiver by emailing clientservices@verandahproperties.com If you have been given a waiver in the past you not eligible for another one, as we treat all residents in the same manner as per Federal Fair Housing Laws.

The rent payment was returned by the bank (NSF), why was there a late fee?

Unfortunately, your check or ACH payment was returned by your bank. It is company policy that all residents must pay the late fee and NSF fee which is immediately added to your tenant ledger for payment. We must follow this procedure with all residents per Federal Fair Housing law. Details are in your Lease Agreement. It is always best to communicate and to let us know when you will be making payment.

When will I receive my security deposit refund?

We understand that you are interested in getting your security deposit back as quickly as possible. We have 30 days to send out the form created by the state which provides details of any charges. Please see the last paragraph of your move out letter: PLEASE NOTE: According to the Florida Statute governing your security deposit, (the landlord) we have 30 days from the last day of your lease to send out your final Settlement Statement. Although we will make our best effort to complete your final statement as soon as possible, we cannot guarantee that you will receive it any time prior to the 30 day period allotted. You will get a notice from the post office at the forwarding address you provided letting you know when the certified letter is ready to be picked up. If there was a claim made to your security deposit, you will see a processing fee charged to your account as per our published Resident Selection Criteria, and your lease. Please take a look at the security deposit settlement statement when you receive it, as the details will be there. If a refund is indicated on the statement, it will follow in a separate envelope and will be sent to the same address.

I received a note about a past due account. What should I do?

Thank you for contacting us regarding your account. It is always possible that due to your forwarding address and other changes during the moving process that tenants are unaware of a balance due. In situations of past due accounts, it is always best to get them cleared up promptly so they will no longer affect your consumer credit.

When will my charge show up on my credit card?

Why do I have a late fee on my account? I don’t want to pay it now but the system will only allow me to pay off the full balance due.

You have a late fee on your account if you did not pay before the 4th of the month, and the accounting software will not accept partial payments, it must be paid in full.

How can I request permission for specific modifications or improvements to the rental property?

You must submit all requests in writing to clientservices@verandahproperties.com

How can I report any issues or concerns regarding neighbors or community amenities?

You must submit all requests in writing to clientservices@verandahproperties.com

How can I obtain copies of important documents, such as the lease agreement.

Please log on to your tenant portal. You will find important documents such as your lease there. If for some reason you you don’t see your lease or what you’re looking for, please email clientservices@verandahproperties.com

How do I request a move out walkthrough?

We do not complete move out walkthroughs at the end of your lease. We use a 3rd party unbiased property inspection company that completes the walk through and fully documents the interior and exterior of the property. They then provide to us so we can compare the condition with the condition of the property when you moved in.

What is the process for lease renewal or termination, and what notice period is required?

Please review your particular lease under the renewal section which will provide you with the answer.

Are there any restrictions on decorating or personalizing the rental unit?

There may be. Please send your specific request to clientservices@verandahproperties.com

I’m interested in renewing my lease, what should I do?

Depending on your specific lease terms, we will send you a lease renewal offer which will allow you plenty of time to decide if you’d like to renew. In most cases, you’ll receive it around 70 days prior to your lease expiration date.

When can you raise my rent?

Your rent is in place during the full term of your lease and cannot be raised unless your lease is renewed. If so, you will be given the option to renew your lease when we send your lease renewal offer with the new rental amount, if deemed appropriate.

I just received my lease renewal offer and the rent has increased too much for me to be able to renew, what can I do?

Reach out to the Client Services Department at clientservices@verandahproperties.com and relay your concerns to them. They have the option of presenting your situation to the owner and the owner may be willing to reconsider or reduce the raised amount, on a case by case basis.

A company contacted me that I’m not familiar with, who are requesting to make an appointment to inspect the home. I’m concerned because I’m not sure if this is a legitimate business, what should I do?

Contact clientservices@verandahproperties.com and they can confirm that an inspection was ordered for your property and reassure you that the company is legitimate.

How can I prepare for a move out inspection so I can help ensure I receive my full security deposit after moving out?

The Client Services Department will provide you with a detailed Move Out Checklist and this will set you up for success. We always want to return a vacating tenant’s deposit back in full because this reduces vacancy times for our clients.

How do I break my lease?

Please reach out to our Client Services Department at clientservices@verandahproperties.com and they will provide you with all the details necessary for you to make the decision on whether breaking the lease is a good option for you or not.

CURRENT TENANT MAINTENANCE - TROUBLE SHOOTING VIDEOS

How Do I Submit a Maintenance Repair Request?

We only accept Repair Requests from our website. In order to process your maintenance request efficiently, which also allows you to follow the status of your maintenance request, you must submit it online. Please log on to your Tenant Portal to submit your work order request.

Also all work orders require pictures of the issue to the best of your ability.

I have a Maintenance Emergency what do I do now?

If you have a maintenance emergency we are available 24/7 just dial our number at 407-855-0331 and you will be directed to our after hours emergency service who will assist you.

My A/C is not working. How can I get a maintenance technician out as soon as possible?

When it is hot outside, having no air conditioning is definitely an unwelcome issue. Before you enter a service request for a non-working air conditioner, please troubleshoot the problem yourself. Here are some trouble-shooting techniques that might get you cooling quickly. First try turning the A/C off at the thermostat and let it sit for 15-20 minutes. Sometimes that is enough to reset it. It is important to change the filter monthly, so that is another good thing to check - make sure the filter is clean so the system can breathe. Finally, check all circuit breakers. Frequently there is one in the regular electric panel and a 2nd one near the actual A/C unit. Sometimes there is even a 3rd which is by the exterior unit. It is important to turn the breakers all the way off and then back on because sometimes they are tripped but do not look like they are tripped. If, after you have tried troubleshooting, you still have a problem please enter your service request on your tenant portal. Be sure to note on the request that you have already tried the breakers, changed the filter and reset the system and/or tried all available troubleshooting we’ve provided to you. There could be a charge to your tenant account if the vendor comes out and finds any of these issues were not checked and were the actual problem.

I am having an emergency, what do I do?

We are glad you asked! First, if you are having a true emergency, such as a fire or medical emergency, call 911. If you are having a maintenance emergency such as a flood or no heat in the winter, and if it is after business hours, dial our main line 407-855-0331 and follow the prompts which will direct to our 24-hour maintenance call center. Any urgent or non-emergency service requests will be handled the next business day. Please access your Tenant Portal and enter the service request. This is the same place that you go to pay rent online. Be sure to note on the request what trouble-shooting you have already attempted. When your request is received, we will follow up with an email with some trouble-shooting ideas and / or provide you with the vendor's contact information. If you do not hear from the vendor in a reasonable amount of time, you can contact them directly to schedule. Be sure to check your email!

POTENTIAL CLIENT QUESTIONS:

How often will I receive financial statements or reports on my property?

You will receive a full financial statement (owner statement) on your property or properties on a monthly basis. These statements include income and expenses, along with any invoices to support the statement. You will also receive before and after pictures of necessary repairs as appropriate.

What steps are being taken to minimize vacancies and maximize rental income when my property is vacant and on the market for rent?

In this instance, we complete a comprehensive comparative analysis on your property’s current market competition. We review the competition’s current cosmetic condition and market rent and how long it has been on the market, along with those that are pending and recently leased. We monitor this weekly and provide a comprehensive vacancy reduction package to ensure your property is priced competitively to ensure it rents to qualified renters as soon as possible.

How can I protect myself as a landlord legally?

We help protect you by conducting scheduled inspections to evaluate the property’s condition to assess, address and avoid liability risks. These inspections are fully transparent and belong to you as the investor. We also recommend speaking to your insurance agent about an umbrella policy for additional protection.

As an owner of rental property, how can I be the most cost effective when it comes to maintenance?

Never put your head in the sand when it comes to maintenance. Don’t let little problems turn into huge, costly ones by not resolving them. It’s better to take care of things as they happen to save money in the long run. Our respected local partners offer us the best possible rate based on volume and that is always passed on so that maintenance costs are kept as low as possible.

As an owner of rental property, will I know what’s happening at my property if I’m using a property management company?

We provide an online owners’ portal where you can find all the information and documentation related to your property ‘on-demand’. Whatever your communication style is, you tell us how you’d like to communicate; whether it be by phone, email or text. We know how important communication is and we will make it our number one priority.

With so many property managers to choose from, what sets Verandah Properties apart from the others?

We are successful because we manage properties that are in desirable condition which means we can attract high quality tenants who will not only pay the rent on time, but maintain your investment. This ensures the outcome you desire.

Our seasoned team understands that although the industry is titled ‘property management’ it really should include the word ‘people’ somewhere in the title. Managing a building is predictable however managing people is very unpredictable. In order to be successful you must have the long term experience to handle both well. Our goal is to manage your property with full transparency and return your investment in the condition you expect whether that be in 1 year or in 10 years from now.

What is the termination policy of the management contact if I sign with your company?

If we’re not a good fit, simply provide a full thirty days notice to cancel your agreement with us, however If you are a current client, you should review your contract first to ensure what your particular contract states.

How do I cancel my management contract?

What is the next step after I decide to Make an Appointment with you regarding your property management services?

We will set up a time to discuss our services and answer your questions. We can do this in person, via a Zoom (or equivalent) meeting or during a one-on-one meeting at the investment property.

What will we review about your property management services during our meeting?

We’ll discuss your long-term goals for the property. We’ll also discuss the following:

We will go over the Comparative Rental Market Analysis which determines the rental range

Your concerns, if any, about placing your investment with a Professional Property Management company

Your past experience, if any, while working with a Property Management company

If you’re new to real estate investing, what are your general list of concerns about becoming a landlord

We will discuss our company’s business model and philosophy and ensure that you as the client and we as the PM are aligned in our goals and ideals

If we are visiting the property during the consultation, we will review the investment property to offer any advice on what is needed (if anything) to get the property into a Rent Ready condition to attract the most qualified applicants (if any maintenance or repairs are needed, our Maintenance Dept can coordinate and complete for your convenience)

We will review our list of services, any guarantees and our associated fees for these services

Answer any additional questions and decide whether we are a good fit, if we are, we’ll sign the agreement and gather the information needed about the property to get it listed for rent

What is your process for leasing my property?

Placement of our Smart Lockbox (potential tenants can tour the property at their convenience with our guidance and assistance) and signage (if permitted or advisable)

Ordering and arranging access for our Professional Marketing Photographer

The development of descriptive copy for marketing your property

Extensively marketing of your property through our office network or rental sites, our website, social media the MLS and Realtor.com

Answering applicant inquiries and assisting potential renters with the application process

Scheduling agent showings

Receiving initial incoming applications, which can be submitted at any time of the day or night via our site

Thorough application processing and screening of prospective tenants (our broker reviews every application and approves or denies based on over 25 years of full-time experience)

Assisting approved applicants through the HOA approval if required.

Once a qualified applicant is located and approved: Preparation of comprehensive lease, answering questions and execution of lease

Receiving and processing all move in expenses, including security deposits and first month’s rent

Ordering and arranging access for our 3^rd party comprehensive, multi-page Move-In Condition Report, to thoroughly document the condition of the property when it is given to the incoming tenant

Removal of Smart Lockbox & signage

How do you handle maintenance for my property and my tenants?

Daily Maintenance Coordination includes the following

Stress free maintenance

Tenants place Work Order requests on-line 24/7, which are reviewed to ensure that 1) they are a landlord responsibility, 2) whether they are a tenant responsibility, 3) we trouble-shoot the potential repair to see if the tenant can ‘self-help to reduce expenses, 4) whether the repair can wait and be made in conjunction with another repair to reduce maintenance trip charges and overall costs and 5) If the reported repair needed will damage the property, we dispatch immediately

After Hours Emergency Maintenance Line so your tenants are satisfied and your property is maintained

Troubleshoot maintenance concerns with the tenant prior to dispatching a vendor (video instruction is provided)

Provide a network of licensed, bonded and fully insured contractors who have been vetted for good pricing and good work that is up to code for liability and risk mitigation

Routine Risk Mitigation and Safety Inspections are included to maintain your investment property.

We help to protect your property with preventative maintenance and regular inspections

We supply a highly detailed room-by-room report outlining tenant performance, criticisms, repairs observed, concerns and recommendations for improvement to the condition of the property

We check for major liability concerns and rectify if needed

Re-inspection of property, if required- if anything is unsatisfactory

We issue detailed inspection and condition report to you the client

For larger renovation or rehab projects

We provide recommendations on how the project can maximize rental income.

We’ll prepare preliminary cost estimates

We’ll obtain multiple independent bids for the work

We’ll oversee/Coordinate all approved work

Will you handle HOA violations for me and my property?

Yes, we’re very familiar with all local HOA’s and have relationships with most of them which sometimes makes it even easier to work with then on your behalf.

What happens when my tenant provides notice to vacate to leave the property?

We’ll order a comprehensive 3rd party inspection to be completed and prepare a summarized Condition Report both of which are sent to the owner to review and sign.

We’ll ensure the unit is clean and rent ready as well as perform any needed repairs or upgrades and applicable preventative maintenance.

We’ll re-key the locks

We’ll process the tenant settlement statement and handle all negotiations. We order the final Move Out Condition report and compare with the Move In Condition report to assess any damages that may be charged back to the tenant’s security deposit

What if the tenant complains, disputes or doesn’t agree with the security deposit disposition or settlement statement?

We’ll handle it for you! We have extensive experience with all aspects of this type of dispute and have policies and procedures in place to ensure the outcome is fair and equitable.

How will you manage my tenant and their questions or concerns regarding lease renewal or maintenance, etc?

We handle all incoming communications with your tenant and provide comprehensive yet customer-friendly solutions while holding your tenant accountable for all of the lease covenants, to protect you and your investment

We offer your tenant several ways to pay their rent whether it be on-line through their tenant portal or at the office

Zero tolerance for unpaid rent.

We report your tenant’s rental payments to Experian Rent Bureau protecting your wallet!

We handle HOA Violation oversight and compliance

We conduct tenant occupied inspections and report back to you

We handle all lease renewals to keep your tenants securely on a lease at all time

Once your tenant decides it is the right for them to move on, we provide them with all of the tools and list our expectations on how they should return the property to us, to help them receive their security deposit back and reduce turn times.

What kind of communication should I expect with you when I sign up for your management services?

Our Client Services Director has extensive experience handling our Owner/Client relationships

We will handle any property, tenant or accounting related questions in a timely and informative manner

We’ll keep you informed during any vacancy period, with real-time vacancy reporting, on-demand

During the lease renewal process, or during a vacancy you are kept up to date and when a new lease is signed, you will receive the final copy for your record

We offer monthly owner payments on the 8^th of every month, that are sent via ACH right into your bank account

One the same day Owner Statements go out, to include any invoices and they are also always available, on-demand in your Owner Portal online

We provide year-end accounting and tax reporting for ease of use to provide to your tax professional

We provide our owner/clients value-based content with any updates to rental laws that may affect our landlords and their properties

What are some value based services that Verandah Properties provides their owner/client/investors?

We have a Real Estate Attorney on our Team

We provide a 24/7 Emergency Maintenance Hotline

We use Trouble-Shooting Maintenance Videos

We utilize Smart Rently Boxes

We provide owner Vacancy Reports – On-Demand

We provide professional Marketing Photos

We provide Experian Rent Bureau Reporting

We use PetScreening.Com for our Owner/Client and Residents Benefit

We offer Facetime Property Tours for Potential Renters

We offer Facetime Property Tours for Investor/Clients

We Require & Enforce our Tenants to provide a $100,000 Liability Insurance Policy to Cover YOU!

We provide Risk Mitigation and Safety Inspections

We utilize 3^rd Party Inspection and Condition Reporting

No Long-Term Contracts – Not Happy? Just provide 30 days’ notice

CURRENT CLIENT QUESTIONS:

As a new owner Do I have to have the property professionally cleaned prior to showings?

Yes; the home needs to be professionally cleaned to our high standards which is what our brand is famous for and one of the reasons you’ve chosen us. Why? Because having a property professionally cleaned (with a checklist that the cleaner follows to ensure all details are met) sets the standard on how we will be able to require the tenant to leave the property; if they do not, we have the authority to have it professionally cleaned after they vacate the property. This starts with you, but by doing so, we can demand it from each subsequent tenant who vacates. This helps to ensure we have the least amount of down time between tenants.

As a new owner Do I have to have the carpets professionally cleaned prior to showings?

Yes; (unless the home has never been lived in or brand new carpets have just been installed) the home needs the carpets professionally cleaned. Why? Because having the carpets professionally cleaned sets the standard on how we will be able to require the tenant to leave the property; if they do not, we have the authority to have it professionally cleaned after they vacate the property. Our lease states that the tenant agrees to have the carpets professionally cleaned when they vacate, along with proof of doing so. This starts with you, but by doing so, we can demand it from each subsequent tenant who vacates. This helps to ensure we have the least amount of down time between tenants.

Who is responsible for HOA Dues?

The owner is always responsible for HOA dues. This is customary in our market and is what a tenant expects.

Who pays for an HOA app fee which is to your application as our HOA requires it?

The owner always pays for the additional HOA app that is required since it is your property’s HOA that requires it and it is in addition to Verandah Properties application fee.

How often are property inspections conducted, and can I receive reports on the property's condition?

Property Inspections are conducted at Move In, Move Out and periodically throughout the lease term, depending on how long your tenant has been residing in the property. These are completed by a professional 3rd party inspection company that is unbiased and thorough. We provide the inspections to you for full transparency and to keep you up to date on any current liability issues that we will address and any upcoming deferred maintenance or cosmetic repairs that you should prepare for.

Are there any recommended property improvements or updates that could increase rental value?

We are always analyzing the properties within our portfolio by reviewing past repairs made to include cosmetic repairs, along with reviewing periodic inspections, and will provide you with a report on our findings and recommendations. We do not typically recommend cosmetic updates while the property is occupied (unless it’s on the exterior of the home) but would rather do so in between tenants when the property is vacant and easily accessible.

What steps are being taken to minimize vacancies and maximize rental income?

We first perform a comprehensive market analysis to determine what your property’s rental value is in the current market. We then continue to review the current market for any changes such an increase in inventory or a decrease in demand and provide you with a solid report showing you this information and providing you with any new price recommendations to reduce your vacancy times. This takes manpower and consistency however reducing vacancy times are so very important. You can never, ever replace lost rent revenue and we take this seriously. We are your professional property management partner and look out for your bottom line and advise accordingly.

What’s your approach to tenant retention?

One of the most important steps we can take to ensure your tenant’s renewal year after year is to handle maintenance issues quickly and efficiently. The number one reason tenants do not renew are outstanding maintenance issues and/or unprofessional vendors who are not efficient or are unprofessional or make them uncomfortable. Our vendors are professional and we’ve procured strong relationships with them. They are able to also provide a discount for their services to us, which in turn you benefit from - why? Because we do not use them one time, or a few times a year, but use them consistently, therefore we have leverage. They don’t want to lose our business. If they did, it would be a huge financial loss for them therefore they’re willing to provide not only their best pricing, but will go above and beyond to ensure our satisfaction. You benefit from this!

POTENTIAL VENDOR QUESTIONS:

CURRENT VENDOR QUESTIONS:

OTHER:

I'm a Realtor With a Client wanting to Rent a Home, Can You Help My Client?

We appreciate you thinking about us! We don't however have a service whereas we show rentals other than those we list. There's simply no efficient way to show rentals other than our own.

I’m a Realtor who showed one of your properties to my clients and they want to apply. How do I get paid my referral fee as per the MLS?

When your client completes the application, they will be asked who showed them the property, they should add your name and contact information there and you will be credited the referral fee.

As a Realtor, If I Show One of Your Properties and My Client Rents It, When Do I Get Paid?You will be paid when the tenant is approved for the property, signs a lease and moves into the home. We will make the check out to your brokerage and forward it to you to your attention.

I’m a Realtor, and I Have a Client Who Needs their Property Managed. What Do I Do Next?We would love to discuss the possibility of managing your client's property. The easiest way to provide us with the information to start, would be to visit our Agents Tab, sub tab Referrals and complete the short form and submit it. We'll reach out to you right away! Also, you will receive a signed contract stating that your client is YOUR sale's client and when they're ready to sell, they will be referred back to you. You will be tagged in our CRM software as the owner of the client as it relates to sales.

I'm a Realtor Who Can't Currently Sell My Client's Home - How Can Verandah and I Work Together?

We would love to discuss the possibility of managing your client's property and partnering with you long term in the event you can't currently sell your client's property. The easiest way to provide us with the information to start, would be visit our Agents Tab, sub tab Referrals and complete the short form and submit it.. We'll reach out to you right away! Also, you will receive a signed contract stating that your client is YOUR sale's client and when they're ready to sell, they will be referred back to you. You will be tagged in our CRM software as the owner of the client as it relates to sales.