FREQUENTLY ASKED QUESTIONS
Q: Why did I receive a notice when I paid the rent on the 2nd of the month?
A: As outlined in the Tenant Handbook above, the rent is due on the first and late on the second. Our notices are generally sent out on the second day of the month. Occasionally a late tenant payment and our late notice will pass each other before your rent is received in the office. Please note that although the rent is late on the 2nd, you have a late fee grace period; you will not incur a late fee as long as the rent is received in our office by the end of business day on the 3rd of every month. Verandah Properties serves notices based on Florida landlord/tenant law requirements and our obligations to the owner of the property.
Q: Why Do You Require Professional Carpet Cleaning?
A: We require professional carpet cleaning to preserve the life of the carpet and the floor beneath it. Home or rental machines do not handle the deep cleaning necessary.
Q: May I have a satellite dish?
A: You may have a satellite dish if approved by the owner. You must first submit a request to Verandah Properties and sign an agreement prior to installing the dish. You also must take responsibility for removing the dish and repairing any damage. Under no circumstances is the dish or any part of it to be attached to any portion of the roof. Email Client Services for additional details.
Q: I did not have a pet when I moved in; may I have a pet now?
A: First email Client Services about your request for a pet. Do not move a pet into the property without permission. Verandah Properties will contact the owner and submit your request. If the owner does allow the pet, an increased security deposit and fee will be required and a pet addendum must be signed.
Q: What happens if my pet dies or runs away, may I have my increased security deposit back?
A: No, all security deposits remain in effect until all tenants vacate the property. Until a property is completely vacant, there is no way to check the entire property thoroughly.
Q: What happens if I want another pet?
A: First email Client Services about your request for a pet. The Property Manager will contact the owner and submit your request. If the owner allows an additional pet, an increased security deposit and fee will be required and an additional pet addendum must be signed.
Q: How do I add or remove a roommate?
A: The prospective roommate will have to submit an application and Verandah Properties must approve the person PRIOR to them moving into the property. Have the roommate make complete application via the Verandah Properties website including payment of an application fee. If Verandah Properties denies the applicant, they cannot move into the property. If approved, you and the approved applicant must sign a Verandah Properties Roommate Change/Add form.
Q: Why do the owners want to see the property?
A: The owners may want to assess the maintenance of the property and the overall condition of their investment. It is also their right to see the property, but they respect that it is your residence. When and if an owner requests a site visit, Verandah Properties will contact you to set a date and time to complete the inspection.
Q: Why does Verandah Properties need to inspect the property during my tenancy?
A: Verandah Properties has been contracted by the owner of the property to manage and help maintain their investment. It is the duty of Verandah Properties to inspect the home and document its condition to fulfill this obligation to the owner of the property.
Q: I want to move out, but my roommate wants to stay. What do I do?
A: Email Client Services with the details of the situation. Verandah Properties will work with you within specific guidelines and approvals. For example, the staying tenant(s) must be qualified on their own and without a Co-Signer to be considered.
Q: Does the Office(s) have an After-Hours Drop Box?
A: No, the Central Florida Office does not have an After-Hours Drop Box for Safety. If you need to drop off rent or any other paperwork you'll need to come during our normal business hours